Frequently Asked Questions
  • What are your shipping costs?

    Flat rate of $6.50. Any order over $35 will receives free shipping. Special shipping offers apply to U.S. orders only. Click here to learn more...

  • Do we ship internationally?

    W3LL PEOPLE does not accept international orders and can only ship within the 50 United States and Canada. Click here to learn more...

  • How much does it cost to ship to Canada?

    For orders over $75, shipping is complimentary. Otherwise, shipping to Canada is $24.

  • Do samples still cost $6.50 to ship?

    Yes. The weight of the items ordered do not have an impact on shipping cost.

  • Where is my package?

    Please use the USPS tracking number provided in the shipping notification and log in to USPS.COM. From there, you may enter the tracking number in the proper field for delivery updates. Please note that W3LL PEOPLE is not responsible for lost or stolen articles. In the event that your package is lost or stolen, please contact USPS Customer Care.

  • What size are the samples?

    Samples are approximately 1 gram and provide 1 day of product use.

  • How do I contact W3LL PEOPLE?

    Click here to learn more...

  • How do I get wholesale information?

    Please email wholesale@w3llpeople.com

  • What do I do if my coupon code doesn’t work?

    Please email support@w3llpeople.com and we will gladly assist you.

  • How do I make a return?

    W3LL PEOPLE eCommerce Purchases: Not to worry brave beauty, we include a return label with each order. If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. You can use the same package our products arrive in just attach the USPS return label and put that in your outgoing mail. Please include the original packing slip or order confirmation, as well as your request (ie return, exchange, etc). If you are unable to locate those documents, please write your name, order number, product information, and request (ie return, exchange). Samples and the original shipping fee is not refundable. Return label is provided for shipments in the US at this time, not for international orders. Click here to learn more... W3LL PEOPLE Studio Purchases: W3LL PEOPLE Cosmetics: Returned to original form of payment within 30 days with receipt. Other Brands: Unused products: Returned to original form of payment within 30 days with receipt. Used products: Store Credit or Exchange Only within 30 days with receipt.

  • Where is your makeup carried?

    Click here to learn more...

  • Where can I find your ingredient lists?

    When viewing a product, simply click the ingredient tab.

  • How do I get help matching a foundation?

    Visit the W3LL MATCHED Foundation Selector, or you may send a picture of yourself to support@w3llpeople.com for expert matching by our Green Beauty Pros!

  • How do I apply the Narcissist foundation?

    Click here to learn more...

  • How do I apply the Altruist foundation?

    Click here to learn more...

  • What is in the “proprietary essential oil blend” listed in some of our products?

    Our proprietary essential oil blend creates the scent in our Narcissist and Universalist sticks. It is comprised of rosemary, holy basil, tomato leaf and vetiver.

  • Does your product contain gluten?

    All W3LL PEOPLE products are gluten free.

  • Are your products vegan?

    W3LL PEOPLE offers several vegan products.  Look for the Vegan badge on product pages and/or packaging. 

  • Is W3LL PEOPLE good for sensitive, mature, or break-out prone skin?

    Our cosmetic is much less likely to cause a reaction or breakout because we’ve removed potential irritants like parabens, mineral oil, chemical dyes, dimethicone, sulfates, bismuth oxychloride and fragrance.

  • Are your products safe for pregnancy?

    Yes, but please consult your physician prior to making any new additions to your beauty routine.

  • What if the product I want is out of stock?

    If a product you want is out of stock, be sure to add yourself to the wait-list located on the product item page. You will be the among the first to know when it becomes available!

  • Do you have any waterproof/water resistant products?

    All W3LL PEOPLE product are formulated to naturally withstand normal perspiration and wear.

  • Do your products have an SPF?

    W3LL PEOPLE offers the Bio Tint Multi-Action Moisturizer with SPF 30 and all other complexion basics offer a protection range of +/- SPF 10. Please note that we do not recommend relying on your makeup for sun protection.